{"id":196,"date":"2016-08-03T21:19:39","date_gmt":"2016-08-03T21:19:39","guid":{"rendered":"http:\/\/submarinavis.hospedagemdesites.ws\/?page_id=196"},"modified":"2018-03-26T13:27:25","modified_gmt":"2018-03-26T13:27:25","slug":"suporte","status":"publish","type":"page","link":"https:\/\/www.raadsolutions.io\/pt\/suporte\/","title":{"rendered":"Suporte"},"content":{"rendered":"[vc_row css=&#8221;.vc_custom_1470260135005{margin-bottom: 30px !important;}&#8221;][vc_column][rev_slider_vc alias=&#8221;Suporte&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;Manuten\u00e7\u00e3o de Software e Suporte T\u00e9cnico&#8221; font_container=&#8221;tag:h2|font_size:30px|text_align:left|color:%2300bff3&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1470259589135{margin-top: 0px !important;}&#8221;][vc_column_text]A <strong>RAAD<\/strong> mant\u00e9m uma equipe t\u00e9cnica trabalhando na evolu\u00e7\u00e3o e melhoria constante de seus produtos, para que estes estejam sempre na lideran\u00e7a do mercado de Automa\u00e7\u00e3o de TI.<\/p>\n<p>O suporte t\u00e9cnico e manuten\u00e7\u00e3o s\u00e3o prestados pelo per\u00edodo de 12 (doze) meses a partir da data de aquisi\u00e7\u00e3o.<\/p>\n<p>Ser\u00e1 realizado via \u201cMesa de Apoio\u201d, por telefone (+55 11\u00a05093 1664) ou e-mail: <a href=\"mailto:support@raad.solutions\">support@raad.solutions<\/a>, no hor\u00e1rio comercial iniciando as 09:00h at\u00e9 as 18:00h, nas seguintes modalidades:<\/p>\n<p><strong>Suporte T\u00e9cnico B\u00e1sico da RAAD<\/strong> &#8211; em hor\u00e1rio comercial, 5 dias por semana e 8 horas por dia.<\/p>\n<p><strong>Suporte T\u00e9cnico Avan\u00e7ado da RAAD<\/strong> &#8211;\u00a0 de acordo com as necessidades espec\u00edficas de cada cliente.[\/vc_column_text][vc_row_inner][vc_column_inner][vc_empty_space height=&#8221;28px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;498&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;499&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;12px&#8221;][vc_column_text]O servi\u00e7o de Manuten\u00e7\u00e3o do Software RAAD engloba:<\/p>\n<ul>\n<li>Novos \u201cReleases\u201d do RAAD e sua documenta\u00e7\u00e3o.<\/li>\n<li>Novas vers\u00f5es do RAAD e sua documenta\u00e7\u00e3o.<\/li>\n<\/ul>\n<p>Os novos \u201cReleases\u201d e \u201cVers\u00f5es\u201d ser\u00e3o fornecidos imediatamente para \u201cdownload\u201d, a contar da data de seu lan\u00e7amento oficial em nosso website: <a href=\"http:\/\/www.raad.solutions\">www.raad.solutions<\/a>.<\/p>\n<p>Adicionalmente, nosso Suporte T\u00e9cnico tamb\u00e9m oferece aos clientes:<\/p>\n<ul>\n<li>Resolu\u00e7\u00e3o de d\u00favidas de opera\u00e7\u00e3o<\/li>\n<li>Informa\u00e7\u00f5es relevantes sobre o funcionamento e uso do RAAD<\/li>\n<li>Opera\u00e7\u00e3o assistida por telefone, na atualiza\u00e7\u00e3o de novas Vers\u00f5es e \u201cReleases\u201d.<\/li>\n<\/ul>\n<p>A <strong>RAAD<\/strong> prestar\u00e1 ao cliente o suporte t\u00e9cnico para os softwares adquiridos, assegurando-lhe a resolu\u00e7\u00e3o e\/ou corre\u00e7\u00e3o de problemas reportados durante o per\u00edodo contratado na aquisi\u00e7\u00e3o da solu\u00e7\u00e3o, segundo crit\u00e9rios t\u00e9cnicos, descritos a seguir.[\/vc_column_text][vc_empty_space height=&#8221;12px&#8221;][vc_custom_heading text=&#8221;DEFINI\u00c7\u00c3O DOS N\u00cdVEIS DE &#8220;SEVERIDADE&#8220; DO CHAMADO DE SUPORTE T\u00c9CNICO&#8221; font_container=&#8221;tag:h4|font_size:18px|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;12px&#8221;][vc_single_image image=&#8221;500&#8243; img_size=&#8221;full&#8221;][vc_empty_space height=&#8221;22px&#8221;][vc_custom_heading text=&#8221;DEFINI\u00c7\u00c3O DO &#8220;ACORDO DE N\u00cdVEL DE SERVI\u00c7O&#8220; (SLA)&#8221; font_container=&#8221;tag:h4|font_size:18px|text_align:left|color:%23000000&#8243; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;12px&#8221;][vc_single_image image=&#8221;501&#8243; img_size=&#8221;full&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_custom_heading text=&#8221;FA\u00c7A CONTATO&#8221; font_container=&#8221;tag:h2|font_size:30px|text_align:left|color:%2300bff3&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1470260745846{margin-top: 0px !important;border-bottom-width: 4px !important;padding-bottom: 20px !important;border-bottom-color: #00bff3 !important;border-bottom-style: solid !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1522070713191{margin-bottom: 40px !important;}&#8221;]Estamos \u00e0 disposi\u00e7\u00e3o para atender suas solicita\u00e7\u00f5es<\/p>\n<p><strong>Am\u00e9rica do Norte<\/strong><br \/>\n2215 South 3rd Street &#8211; Suite 201,<br \/>\nJacksonville Beach, FL 32250<br \/>\nPhone: +1 (904) 534-7252<br \/>\n<a href=\"mailto:support@raad.solutions\">support@raad.solutions<\/a><\/p>\n<p><strong>Am\u00e9rica do Sul<\/strong><br \/>\nAv. Moaci, 525 &#8211; sala 408 &#8211; Moema<br \/>\nS\u00e3o Paulo, SP, Brasil, CEP 04083-001<br \/>\nTel: +55 11\u00a05093 1664<br \/>\n<a href=\"mailto:support@raad.solutions\">support@raad.solutions<\/a><\/p>\n<p><a href=\"http:\/\/raad.solutions\/pt\/wp-content\/uploads\/2016\/08\/Suporte.pdf\" target=\"_blank\"><img loading=\"lazy\" class=\"alignnone wp-image-208 size-full\" src=\"http:\/\/raad.solutions\/pt\/wp-content\/uploads\/2016\/08\/bt-pdf.png\" alt=\"bt-pdf\" width=\"363\" height=\"80\" srcset=\"https:\/\/www.raadsolutions.io\/pt\/wp-content\/uploads\/2016\/08\/bt-pdf.png 363w, https:\/\/www.raadsolutions.io\/pt\/wp-content\/uploads\/2016\/08\/bt-pdf-300x66.png 300w\" sizes=\"(max-width: 363px) 100vw, 363px\" \/><\/a>[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1470260135005{margin-bottom: 30px !important;}&#8221;][vc_column][rev_slider_vc alias=&#8221;Suporte&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;Manuten\u00e7\u00e3o de Software e Suporte T\u00e9cnico&#8221; font_container=&#8221;tag:h2|font_size:30px|text_align:left|color:%2300bff3&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1470259589135{margin-top: 0px !important;}&#8221;][vc_column_text]A RAAD mant\u00e9m uma equipe t\u00e9cnica trabalhando na evolu\u00e7\u00e3o e melhoria constante de seus produtos, para que estes estejam sempre na lideran\u00e7a do mercado de Automa\u00e7\u00e3o de TI. O suporte [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-PageTemplate2.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.raadsolutions.io\/pt\/wp-json\/wp\/v2\/pages\/196"}],"collection":[{"href":"https:\/\/www.raadsolutions.io\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.raadsolutions.io\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.raadsolutions.io\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.raadsolutions.io\/pt\/wp-json\/wp\/v2\/comments?post=196"}],"version-history":[{"count":42,"href":"https:\/\/www.raadsolutions.io\/pt\/wp-json\/wp\/v2\/pages\/196\/revisions"}],"predecessor-version":[{"id":539,"href":"https:\/\/www.raadsolutions.io\/pt\/wp-json\/wp\/v2\/pages\/196\/revisions\/539"}],"wp:attachment":[{"href":"https:\/\/www.raadsolutions.io\/pt\/wp-json\/wp\/v2\/media?parent=196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}