{"id":196,"date":"2016-08-03T21:19:39","date_gmt":"2016-08-03T21:19:39","guid":{"rendered":"http:\/\/submarinavis.hospedagemdesites.ws\/?page_id=196"},"modified":"2016-10-25T13:12:26","modified_gmt":"2016-10-25T13:12:26","slug":"support","status":"publish","type":"page","link":"https:\/\/www.raadsolutions.io\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"[vc_row css=”.vc_custom_1470260135005{margin-bottom: 30px !important;}”][vc_column][rev_slider_vc alias=”Suporte”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row”][vc_column width=”2\/3″][vc_custom_heading text=”Software Maintenance and Technical Support” font_container=”tag:h2|font_size:30px|text_align:left|color:%2300bff3″ use_theme_fonts=”yes” css=”.vc_custom_1472671460822{margin-top: 0px !important;}”][vc_row_inner][vc_column_inner][vc_column_text]We are dedicated to making our company the industry leader in IT innovation by continuously improving the RAAD Solution. Our technical team is always working on new ways to improve the RAAD Solution.<\/p>\n

New purchases of RAAD includes 12 months of RAAD Basic Technical Support and RAAD product updates as part of the included software maintenance service plan.<\/p>\n

RAAD Basic Technical Support<\/strong> – Traditional Business Hours: Mon-Fri: 9AM-5PM
\nRAAD Advanced Technical Support<\/strong> – Custom support plans to fit your needs (contact us for more information).[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image image=”574″ img_size=”full”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”573″ img_size=”full”][\/vc_column_inner][\/vc_row_inner][vc_column_text]RAAD Software Maintenance service includes:<\/p>\n

\u2022 New RAAD Releases
\n\u2022 New RAAD Versions<\/p>\n

All software updates will be available for download at our website:
\nwww.raad.solutions<\/a>.<\/p>\n

Additional Technical Support benefits include:<\/p>\n

\u2022 General and technical questions regarding RAAD operations.
\n\u2022 Help with getting the most out of RAAD\u2019s features and functionality.
\n\u2022 Assistance with updating the RAAD Software to new versions and releases.<\/p>\n

RAAD provides free RAAD Basic Technical Support to customers for one year from the date of purchase or the duration of the contract period. Clients can expect resolution to any problems, technical issues, and inquiries reported during the contract period based on the service criteria explained below.[\/vc_column_text][vc_custom_heading text=”DEFINITIONS OF “SEVERITY“ LEVELS FOR TECHNICAL SUPPORT” font_container=”tag:h4|font_size:18px|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1472671435634{padding-top: 10px !important;padding-bottom: 10px !important;}”][vc_single_image image=”474″ img_size=”full”][vc_custom_heading text=”SUPPORT RESPONSE INFORMATION FOR THE SERVICE-LEVEL AGREEMENT (SLA)” font_container=”tag:h4|font_size:18px|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1472671417079{padding-top: 10px !important;padding-bottom: 10px !important;}”][vc_single_image image=”475″ img_size=”full”][\/vc_column][vc_column width=”1\/3″][vc_custom_heading text=”CONTACT US” font_container=”tag:h2|font_size:30px|text_align:left|color:%2300bff3″ use_theme_fonts=”yes” css=”.vc_custom_1471979304789{margin-top: 0px !important;border-bottom-width: 4px !important;padding-bottom: 20px !important;border-bottom-color: #00bff3 !important;border-bottom-style: solid !important;}”][vc_column_text css=”.vc_custom_1472739929682{margin-bottom: 40px !important;}”]We are at your disposal\u00a0to answer all requests<\/p>\n

North America<\/strong><\/p>\n

2215 South 3rd Street – Suite 201
\nJacksonville Beach, FL\u00a032250
\nPhone:\u00a0 (904) 534-7252
\nsupport@raad.solutions<\/a><\/p>\n

South America<\/strong>
\nAv. Moaci, 525 – sala 407 – Moema
\nS\u00e3o Paulo, SP, Brasil, CEP 04083-001
\nTel: +55 11 2985 8898
\nsupport@raad.solutions<\/a><\/p>\n

\"Download<\/a>[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

[vc_row css=”.vc_custom_1470260135005{margin-bottom: 30px !important;}”][vc_column][rev_slider_vc alias=”Suporte”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row”][vc_column width=”2\/3″][vc_custom_heading text=”Software Maintenance and Technical Support” font_container=”tag:h2|font_size:30px|text_align:left|color:%2300bff3″ use_theme_fonts=”yes” css=”.vc_custom_1472671460822{margin-top: 0px !important;}”][vc_row_inner][vc_column_inner][vc_column_text]We are dedicated to making our company the industry leader in IT innovation by continuously improving the RAAD Solution. Our technical team is always working on new ways to improve the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-PageTemplate2.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.raadsolutions.io\/en\/wp-json\/wp\/v2\/pages\/196"}],"collection":[{"href":"https:\/\/www.raadsolutions.io\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.raadsolutions.io\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.raadsolutions.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.raadsolutions.io\/en\/wp-json\/wp\/v2\/comments?post=196"}],"version-history":[{"count":44,"href":"https:\/\/www.raadsolutions.io\/en\/wp-json\/wp\/v2\/pages\/196\/revisions"}],"predecessor-version":[{"id":621,"href":"https:\/\/www.raadsolutions.io\/en\/wp-json\/wp\/v2\/pages\/196\/revisions\/621"}],"wp:attachment":[{"href":"https:\/\/www.raadsolutions.io\/en\/wp-json\/wp\/v2\/media?parent=196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}